Player elvis53 posted a message on 02/02 02:32 on the MadWin Forum: gift. Answer him on MadWin and exchange with other players

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Drago Scratch Ticket
Number of remaining tickets :2436 / 3500
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Subject :  gift
elvis53
02/02/2011 02:32:53

my gift order has been annihilated..why?

29/01/2011
Peter Rabin DVD
Won on Gift Showcase. Validated Gain 01/02/2011
17:28:52 Gift canceled so refunded 01/02/2011
4:38:10 p.m.



29/01/2011
the Golden Buckle DVD
Won on Gift Showcase. Validated Gain 01/02/2011
17:28:57 Gift canceled so refunded 01/02/2011
4:38:10 p.m.



29/01/2011
the Casper Christmas DVD
Won on Gift Showcase. Validated Gain 01/02/2011
17:29:00 Gift canceled so refunded 01/02/2011
4:38:10 p.m.



29/01/2011
the Bisounours DVD
Won on Gift Showcase. Validated Gain 01/02/2011
17:29:07 Gift canceled so refunded 01/02/2011
4:38:10 p.m.



29/01/2011
the Bisounours DVD
Won on Gift Showcase. Validated Gain 01/02/2011
17:29:12 Gift canceled so refunded 01/02/2011
1

mapi26
36 
02/02/2011 23:19:46

Good evening everyone, same thing for the cheese grater ... we make fun of the world!
Mapi26

webmaster
3450 
02/02/2011 12:53:38

Hello πŸ™‹

there may indeed be a discrepancy between the quantities indicated in Gift Showcases and the reality of our inventory, the updates are not made instantly. Same thing for the fact that the lot is still proposed in some games, I agree that it may seem incoherent!

For the rest, we have been choosing for some time to refund a gift when we do not have it, rather than make you wait. So you have the possibility to order another.

As always, whatever the choice we make, it is impossible to satisfy everyone, and otherwise it is never with pleasure that we refund a gift, we would prefer to send it to you!

Nevertheless, this solution seems generally suitable for the majority of our players, who prefer in these cases to order another gift rather than having to wait!

Good games!
The Web'

lapinkausangvert
238 
02/02/2011 10:35:05

πŸ™‹πŸ™‹

I come back to the forum because I just discovered that the bursar is in the gift window and, it is not out of stock 🎀

Web, I do not understand. I think you could have taken one of them, no ???

However, I do my mea culpa, the customer service gave me 1531700 points for the thrifty, and in the window it is worth 1418200 points. Why complain ??? πŸ€ͺ

πŸ™„πŸ™„


My apologies Web '🌹🌹🌹


PS: it would be nice if the customer service adds in its message that the gift is possibly available in the gift window, if it is the case 😎






lapinkausangvert
238 
02/02/2011 09:40:24

πŸ™‹



I too am very dissatisfied 😈😑


I had won an electric saver on cash cube. Too happy to win something other than a dvd or cd, so I decide to keep it and yesterday I receive a message from customer service telling me that it is out of stock so I am replaced by points . Ok, this is part of the settlement but, why leave him in lot in cash cube ???


Why not have a better stock than the one you had ????

It seems to me that this thrifty is part of the new list of gifts of the game of the month! I know Web, you're going to tell me that Cash Cube being a big hit, you've offered a lot of prizes

This is not the first time that this happens to me, for example on Eden, I discovered the keychain pig and, again, I am given points because more stock. Only, the p-key pig remains to win in the game. And that's not normal!

If you no longer have stock for some gifts, this some respectful of removing them and replacing them with lots that you can offer. Especially that the value of the points you give me do not allow me to take a check of the value of the thrifter πŸ™n): πŸ™n):


I'm so disappointed πŸ˜₯πŸ˜₯πŸ˜₯

webmaster
3450 
02/02/2011 08:33:40

HelloπŸ™‹

these DVDs are not available in Canadian format, we have refunded them. If however you wish to receive them anyway, you can order them again.

Good games!
The Web'



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