The forum is not the annex of customer services, contact them they will be able to give you a personal answer that we players don't always know. In order to receive your Prizes as soon as possible, check that your details have been registered.
I won a sponsorship prize and I can't do anything with it (the status is uninformed, I can't redeem them for points) and this for almost 2 weeks. It seems that we have to wait for MadWin to validate them 🤪 Someone has already encountered this situation and know if it will be long, customer service is not very talkative on the issue?
the Referer immediately has the prize credited to his account in the winnings. You can redeem it for mpoints. Prizes purchased are not valid. You have to win them in a draw.
Well, I don't understand why my Referer didn't receive the same prize as me as it is indicated on the site since it was my first prize and well respected the 3 rules that I was told in answer to my question 😔
