MadWin's Frequently Asked Questions page: all the answers to your questions

Sunset Diamond Scratch Ticket

Number of remaining tickets :1000 / 1000

Win GBP 1 800

Discover

Scratch Ticket Mojito

Number of remaining tickets :3500 / 3500

Win GBP 1 800

Discover

Discover the ancient texts

Ancient Texts

Go on an adventure with Julien Riddle for the quest for the longest word!

Discover

Discover Battle

Battle Booty Game

Win 500 Points

Discover

Scratch Ticket Tutti Frutti

Number of remaining tickets :2449 / 9600

Win GBP 90

Discover

MadWin at your listening: FAQ and Help

You have a question on a particular point?
Need help on a specific topic?

This section is here to direct you!

Click on the Theme, then the question that corresponds to your question:

DreamCentury, the Company

MadWin: who are we?

Account

I'm a minor, am I allowed to play on MadWin?

Can I play on MadWin regardless of my country of residence?

I lost my login, how do I do?

I won't be able to play for several days, will my account be deactivated?

How can I unsubscribe?

How do I re-register?

How do I change my personal information?

How do I access customer service?

How can I view my game history?

The DreamCard

What is the DreamCard?

What are DreamCard statuses?

What are the advantages of the DreamCard?

Where can I find gifts acquired with my DreamCard?

How do I attach my accounts to the same DreamCard?

I bought Credits, but they are not taken into account in the accumulation of my DreamCard?

What happens when I reach the last level of my DreamCard?

The Dreambox

What is the Dreambox?

How does the Dreambox subscription work?

What are the types of Dreambox?

What are the advantages of the Dreambox?

MadPoints and Credits

What are MadPoints and what can I do with them?

My point balance is 0. Where are my MadPoints?

What are Credits for?

How to acquire Credits?

Can I buy Credits from any country?

I encountered an incident while reloading Credits, what should I do?

Can I transfer MadPoints or Credits from one account to another?

Games - free casual games

How many games do I get a day?

What are booster parts and how to get them?

Why can't I play games?

I am told to clear the browser cache and delete cookies, how do I proceed?

I played a free casual game but to get my points, it says I have to register. How is that possible?

What are challenges and mega-challenges?

What are the different challenge rankings?

I have won clicks to a challenge, what should I do with them and where can I find them?

How is the mega-challenge ranking established?

Games - Credit Games

What are loot games?

What are tournaments?

What are the different tournament rankings?

I have won clicks at a tournament, what should I do with them and where can I find them?

What are the challenges?

What is the difference between the different challenges?

What are the different challenge rankings?

I have won clicks to a challenge, what should I do with them and where can I find them?

What is the game of the month:"Pharaoh"?

The Buzz Cup

What is the principle of the game?

Sponsorship

How can I sponsor a player?

How many godchildren can I have?

What do I get for being a sponsor?

I didn't receive my referral points for yesterday?

Gift shops and raffles

How do gift shops work?

How do raffles work?

The raffle was drawn, my MadPoints still haven't been refunded. What to do?

How do Credit shops work?

The Gifts

What's the prize pool?

How long before I receive my gift?

Do I have to pay the shipping costs?

How can I track my winnings?

My gift is waiting for validation, what should I do?

I just realized that my contact information was not up to date and my gift was sent to my old address, do you send me back my gift?

Are there often new gifts?

I won a gift to a booty game but I couldn't choose it. How do we do that?

Can I receive my gifts regardless of my country of residence?

And for foreign currency amounts, how do I get my winnings?

MadWin Help, Customer Service and Forum
Go to the help page to know everything about how our Free Games work. Find out how you can earn free gifts and cash by accumulating MadPoints for each game of the Flash Game. Redeem your MadPoints directly for gifts when you want, we send your gifts home, free of charge!
You can also consult the Forum and chat with members of our sites.Finally, if you have a question, do not hesitate to contact our Customer Service, directly on our website

To know everything about MadWin, don't hesitate to read MadWin's FAQs and find out how to play the Games via the Forum